5xx Errors When Trying to View Brands

Incident Report for Twilio

Resolved

We are no longer observing an elevated rate of HTTP 500 errors for Programmable Messaging while trying to view the brands registered for A2P 10DLC. This incident has been resolved.

Posted Sep 27, 2021 - 00:07 PDT

Update

We are currently investigating an elevated rate of HTTP 500 errors for Programmable Messaging while trying to view the brands registered for A2P 10DLC. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 26, 2021 - 23:03 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 26, 2021 - 21:45 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).