SMS delivery delays to US Sprint handsets over Twilio shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays when sending to US Sprint handsets over Twilio shortcodes. This incident has been resolved.

Posted Oct 24, 2020 - 10:10 PDT

Monitoring

We are observing successful SMS delivery to US Sprint handsets via Twilio shortcodes without delays for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 24, 2020 - 09:01 PDT

Update

Clarification - we are experiencing SMS delivery delays (not failures) when sending messages to US Sprint handsets via Twilio SMS shortcodes. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update at 10am Pacific Time.

Posted Oct 24, 2020 - 08:13 PDT

Update

We are continuing to work with our carrier partner to resolve the issue with SMS delivery failures to US Sprint handsets via Twilio shortcodes. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 24, 2020 - 08:00 PDT

Update

We are experiencing delivery failures sending to US Sprint handsets via Twilio SMS shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 24, 2020 - 06:59 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 24, 2020 - 06:54 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).