Super SIM Usage Record API Returning Elevated HTTP 500 Error Rates

Incident Report for Twilio

Resolved

We are no longer experiencing issues with the Super SIM Usage Record API. This incident is resolved.

Posted Apr 18, 2024 - 13:06 PDT

Monitoring

We are observing recovery with the Super SIM Usage Record API. Our engineers are continuing to monitor the issue, and we will provide another update in 30 minutes.

Posted Apr 18, 2024 - 12:37 PDT

Update

We are experiencing elevated HTTP 500 error rates from Super SIM Usage Record API. Our engineering team is actively investigating the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Apr 18, 2024 - 11:45 PDT

Investigating

Our monitoring systems have detected a potential issue where almost 100% of the Super SIM Usage Record APIs are failing since 10 minutes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 18, 2024 - 11:38 PDT