SMS Delivery Delays to and From Multiple Networks in South Africa Using Domestic Long-Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending and receiving messages from multiple networks in South Africa using domestic long-codes. This incident has been resolved.

Posted Jan 20, 2024 - 06:54 PST

Monitoring

We are observing recovery in SMS delays when sending and receiving messages from multiple networks in South Africa using domestic longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2024 - 04:51 PST

Update

We are experiencing SMS delivery delays when sending and receiving messages from multiple networks in South Africa using domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2024 - 03:00 PST

Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in South Africa using domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 20, 2024 - 02:03 PST

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).