Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to U.S. Carriers via a Subset of Twilio Long Codes
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery delays when sending messages to multiple U.S. carriers via a subset of Twilio long codes.
      This incident has been resolved.
      Posted Sep 13, 2021 - 15:06 PDT
      Update
      We are observing recovery in SMS delivery delays when sending messages to multiple U.S. carriers via a subset of Twilio long codes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Sep 13, 2021 - 14:49 PDT
      Monitoring
      We are observing recovery in SMS delivery delays when sending messages to multiple U.S. carriers via a subset of Twilio long codes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Sep 13, 2021 - 12:50 PDT
      Update
      We are still experiencing intermittent SMS delivery delays when sending messages to multiple U.S. carriers via a subset of Twilio long codes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Sep 13, 2021 - 11:29 PDT
      Update
      We are experiencing intermittent SMS delivery delays when sending messages to multiple U.S. carriers via a subset of Twilio long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Sep 13, 2021 - 10:38 PDT
      Investigating
      Our monitoring systems have detected a potential issue with SMS delivery delays when sending via U.S. long codes to multiple U.S. carriers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Sep 13, 2021 - 10:15 PDT
      This incident affected: CARRIER NETWORK (SMS Long Code, North America).