Message delivery status delays over shortcode to US Verizon recipients

Incident Report for Twilio

Resolved

This incident has been resolved and the status of the messages updates as per usual to Verizon US network.

Posted Feb 04, 2020 - 01:50 PST

Investigating

Starting on 04:40 UTC, we have detected delays in receiving message status events for some messages sent over shortcode to US Verizon mobile recipients. There is no impact to actual message delivery. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Feb 04, 2020 - 01:25 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).