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        SMS Delivery Delays on a subset of message sent to Brazil Vivo

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delays in sending messages to the Vivo network in Brazil. This incident has been resolved.
        Posted May 19, 2020 - 15:34 PDT

        Monitoring

        We are observing recovery in SMS delivery to Vivo network in Brazil. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
        Posted May 19, 2020 - 15:00 PDT

        Investigating

        We are experiencing SMS delivery delays on a subset of messages when sending to Brazil Vivo. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
        Posted May 19, 2020 - 14:24 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).
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