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        Automated Alert: Minimal Customer Impact

        Incident Report for Twilio

        Resolved

        We have fully investigated the billing issue for Verify Whatsapp customers, and it was determined that the impact was limited to a small set of customers who have bene contacted individually to address any concerns. All systems are operational.
        Posted Mar 31, 2022 - 09:56 PDT

        Investigating

        We've become aware of a potential billing issue with Verify Whatsapp customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Mar 31, 2022 - 09:51 PDT
        This incident affected: ACCOUNT SECURITY (Verify) and PROGRAMMABLE MESSAGING (WhatsApp Messaging).
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