Voice call failures to a subset of Mexico City Twilio Numbers

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Mar 30, 2020 - 08:00 PDT

Monitoring

We are observing recovery in voice traffic inbound to Mexico City Twilio numbers. We will continue to monitor this situation and will provide an update as soon as more information becomes available.

Posted Mar 30, 2020 - 07:25 PDT

Update

We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.

Posted Mar 30, 2020 - 06:02 PDT

Investigating

Our monitoring system has detected an issue where voice calls to a subset of Mexico City Twilio Numbers are failing, our engineers are working with our carrier partner to resolve the issue. We will post further updates as information becomes available.

Posted Mar 30, 2020 - 05:03 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).