Degradation of Outbound Call Answer Rates

Incident Report for Twilio

Resolved

Lower/no attestation signing for outgoing calls has been resolved and attestation signing is operating normally at this time.

Posted Feb 03, 2023 - 18:50 PST

Monitoring

Attestation signing for outgoing calls is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 03, 2023 - 18:20 PST

Update

We are investigating an issue in call degradation impacting outbound call answer rates. End users receiving voice calls may not be signed, thus calls may not be rightly attested, calls would still complete without issues. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Feb 03, 2023 - 17:51 PST

Investigating

Our monitoring systems have detected a potential issue with outbound voice call answer rates. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 03, 2023 - 17:19 PST

This incident affected: CARRIER NETWORK (Voice, North America).