Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Degradation of Outbound Call Answer Rates
Incident
Report for Twilio
Resolved
Lower/no attestation signing for outgoing calls has been resolved and attestation signing is operating normally at this time.
Monitoring
Attestation signing for outgoing calls is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are investigating an issue in call degradation impacting outbound call answer rates. End users receiving voice calls may not be signed, thus calls may not be rightly attested, calls would still complete without issues. We expect to provide another update in 1 hour or as soon as more information becomes available
Investigating
Our monitoring systems have detected a potential issue with outbound voice call answer rates. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, North America).