SMS Delivery Receipt Issues in Brazil

Incident Report for Twilio

Resolved

All services are operating normally.

Posted Jul 15, 2019 - 11:42 PDT

Monitoring

We are observing signs of recovery in receiving message status events (DLRs) for messages sent to Brazil handsets. Our engineering team will continue to monitor the service and provide updates when the issue is fully resolved.

Posted Jul 15, 2019 - 10:23 PDT

Investigating

We are experiencing issues with receiving message status events (DLRs) for messages sent to Brazil handsets. The impact is for message status events alone and does not have affect sending or receiving the messages. Our engineers are investigating the issue with our carrier partner. We will provide an update as soon as we have additional information.

Posted Jul 15, 2019 - 08:26 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).