500 Errors When Requesting Messaging Logs

Incident Report for Twilio

Resolved

500 errors when fetching historical message logs for SMS and MMS has been resolved and Programmable Messaging is operating normally at this time.

Posted Oct 17, 2022 - 15:46 PDT

Update

Historic message logs for SMS and MMS are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 17, 2022 - 15:28 PDT

Monitoring

Posted Oct 17, 2022 - 14:45 PDT

Update

Our engineering team continues to work on resolving 500 errors while trying to see historical messages, after identifying the cause. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 17, 2022 - 13:43 PDT

Update

Our engineering team continues to work on resolving 500 errors while trying to see historical messages, after identifying the cause. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 17, 2022 - 11:50 PDT

Identified

We have identified the cause of 500 errors when trying to view historical messages. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 17, 2022 - 10:50 PDT

Update

We are currently investigating 500 errors when trying to view historical messages. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 17, 2022 - 09:50 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Logs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 17, 2022 - 09:40 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS).