On Call Engineers Are Investigating a Potential Issue With Account Based Rate Limits

Incident Report for Twilio

Resolved

We have fully investigated the account based rate limits issue and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Nov 26, 2021 - 11:38 PST

Investigating

Our monitoring systems have detected a potential issue with account based rate limits. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 26, 2021 - 11:13 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS).