SMS Delivery Reports Delays to US Networks Over Short Code

Incident Report for Twilio

Resolved

We are no longer experiencing delivery status delays when sending messages to US numbers over short code. This incident has been resolved.

Posted Nov 27, 2020 - 13:05 PST

Monitoring

We are observing recovery in delivery report delays when sending messages to US numbers over short code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 27, 2020 - 12:33 PST

Update

We are continuing to investigate delays on receiving delivery reports (DLRs) when sending messages to US numbers over short code. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 27, 2020 - 11:58 PST

Update

We are experiencing delays on receiving delivery reports (DLRs) when sending messages to US numbers over short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 27, 2020 - 11:07 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delays to US networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 27, 2020 - 10:56 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).