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        SMS Delivery Delays to Airtel for Multiple Destination

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to Airtel for Multiple Destinations. This incident has been resolved.
        Posted Feb 05, 2025 - 04:03 PST

        Monitoring

        We are observing recovery in SMS delivery delays to Airtel for Multiple Destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 05, 2025 - 02:03 PST

        Update

        We are experiencing SMS delivery delays when sending messages to SMS Delivery to Airtel for Multiple Destination. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

        Destination Affected: (Malawi | Bangladesh | Chad | India | Sudan | Kenya | Tanzania | Madagascar| Niger | Nabon | Sri Lanka | Togo)
        Posted Feb 05, 2025 - 01:13 PST

        Investigating

        We've become aware of a potential issue with SMS Delivery to Airtel for Multiple Destination. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Destination
        Chad
        Congo (Democratic Republic)
        Gabon
        India
        Kenya
        Posted Feb 05, 2025 - 00:54 PST
        This incident affected: CARRIER NETWORK (SMS, APAC, SMS, Middle East & Africa).
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