Delays in sending messages from US Toll-Free numbers

Incident Report for Twilio

Resolved

This issue has been resolved. All services are operating normally.

Posted Apr 30, 2018 - 18:09 PDT

Update

SMS delivery on all carriers has recovered. The remaining issue is delays on DLRs for all carriers.

Posted Apr 30, 2018 - 15:33 PDT

Update

SMS delivery on T-Mobile has recovered for new messages. The remaining issues are delays in previously queued messages on T-Mobile and delays on DLRs for all carriers.

Posted Apr 30, 2018 - 13:43 PDT

Update

Our carrier continues to work to resolve the issue. We will update again when we are able to observe recovery.

Posted Apr 30, 2018 - 11:51 PDT

Update

SMS delivery on AT&T & Verizon has recovered. The remaining issues are DLR delays for all messages and SMS delivery delays on T-Mobile only.

Posted Apr 30, 2018 - 09:58 PDT

Monitoring

We are observing recovery. Queued messages are being processed. We will post an update when delivery has been fully recovered.

Posted Apr 30, 2018 - 08:48 PDT

Update

We continue to see delays for sending messages from US Toll-Free numbers to AT&T & T-Mobile. We have also detected delays for sending messages from US Toll-Free numbers to Verizon. Our carrier partner is actively working to resolve the issue.

Posted Apr 30, 2018 - 08:29 PDT

Investigating

We have detected delays for sending messages from US Toll-Free numbers to AT&T & T-Mobile. We have escalated to the carrier and they are actively working to resolve the issue.

Posted Apr 30, 2018 - 07:54 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).