Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Delays in sending messages from US Toll-Free numbers
      Incident Report for Twilio
      Resolved
      This issue has been resolved. All services are operating normally.
      Posted Apr 30, 2018 - 18:09 PDT
      Update
      SMS delivery on all carriers has recovered. The remaining issue is delays on DLRs for all carriers.
      Posted Apr 30, 2018 - 15:33 PDT
      Update
      SMS delivery on T-Mobile has recovered for new messages. The remaining issues are delays in previously queued messages on T-Mobile and delays on DLRs for all carriers.
      Posted Apr 30, 2018 - 13:43 PDT
      Update
      Our carrier continues to work to resolve the issue. We will update again when we are able to observe recovery.
      Posted Apr 30, 2018 - 11:51 PDT
      Update
      SMS delivery on AT&T & Verizon has recovered. The remaining issues are DLR delays for all messages and SMS delivery delays on T-Mobile only.
      Posted Apr 30, 2018 - 09:58 PDT
      Monitoring
      We are observing recovery. Queued messages are being processed. We will post an update when delivery has been fully recovered.
      Posted Apr 30, 2018 - 08:48 PDT
      Update
      We continue to see delays for sending messages from US Toll-Free numbers to AT&T & T-Mobile. We have also detected delays for sending messages from US Toll-Free numbers to Verizon. Our carrier partner is actively working to resolve the issue.
      Posted Apr 30, 2018 - 08:29 PDT
      Investigating
      We have detected delays for sending messages from US Toll-Free numbers to AT&T & T-Mobile. We have escalated to the carrier and they are actively working to resolve the issue.
      Posted Apr 30, 2018 - 07:54 PDT
      This incident affected: PROGRAMMABLE MESSAGING (SMS).