Subset of Customers Unable to Assign Phone Numbers to Trust Products

Incident Report for Twilio

Resolved

We are no longer experiencing the issue that was preventing the assignment of phone numbers to Trust Products within TrustHub. This incident has been resolved.

Posted Apr 07, 2025 - 14:30 PDT

Monitoring

We are observing recovery with the issue that was preventing the assignment of phone numbers to Trust Products within TrustHub. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 07, 2025 - 13:58 PDT

Update

We are still investigating the issue that is preventing the assignment of phone numbers to Trust Products within TrustHub. Our engineering team is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 07, 2025 - 13:40 PDT

Update

We are continuing to investigate the issue that is preventing the assignment of phone numbers to Trust Products within TrustHub. Our engineering team is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 07, 2025 - 11:40 PDT

Update

We are currently investigating an issue that is preventing the assignment of phone numbers to Trust Products within TrustHub. Our engineering team is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 07, 2025 - 10:41 PDT

Investigating

We've become aware of a potential issue with assigning Phone Numbers to Trust Products within TrustHub Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 07, 2025 - 10:33 PDT

This incident affected: TWILIO PLATFORM (Trust Hub).