Intermittent 500s error in Statistic and Events API for Flex and TaskRouter

Incident Report for Twilio

Resolved

We are no longer experiencing 500s error in Statistic and Events API for Flex and TaskRouter. This incident has been resolved.

Posted Feb 17, 2023 - 01:03 PST

Monitoring

We are observing recovery in the issue with Intermittent 500s error in Statistic and Events API for Flex and TaskRouter. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 16, 2023 - 23:59 PST

Update

We continue to experience Intermittent 500s error in Statistic and Events API for Flex and TaskRouter. Our engineering team is actively investigating on this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 16, 2023 - 22:13 PST

Update

We continue to experience Intermittent 500s error in Statistic and Events API for Flex and TaskRouter. Our engineering team is actively investigating on this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 16, 2023 - 20:17 PST

Update

We’ve become aware of a potential issue with Intermittent 500s error in Statistic and Events API for Flex and TaskRouter. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 16, 2023 - 19:19 PST

Investigating

Our monitoring systems have detected a potential issue with Flex and TaskRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 16, 2023 - 19:08 PST

This incident affected: FLEX (Flex Application Platform) and TaskRouter.