SMS Delivery Delays from Twilio to Claro Colombia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages from Twilio to Claro network subscribers in Colombia. This incident has been resolved.

Posted Mar 10, 2026 - 02:56 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages from Twilio to Claro network subscribers in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 10, 2026 - 01:11 PDT

Update

Twilio customers are still continue to experience SMS delivery delays from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 09, 2026 - 23:19 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 09, 2026 - 22:22 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).