Some outgoing MMS messages from Short Codes failing

Incident Report for Twilio

Resolved

MMS delivery is operating normally at this time.

Posted Nov 13, 2016 - 17:28 PST

Update

All MMS messages are currently being delivered properly, and no problems have occurred since 3:37pm Pacific Time.

Posted Nov 13, 2016 - 16:13 PST

Monitoring

All MMS messages are being delivered properly at this time. Due to the intermittent failures we’ve observed with our carrier provider, we are leaving this incident active and continuing to monitor until we receive confirmation that they have addressed the problem.

Posted Nov 13, 2016 - 15:50 PST

Investigating

The failure rate of outgoing MMS messages has again increased. We are continuing to work with the carrier provider to resolve the problem.

Posted Nov 13, 2016 - 15:25 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (MMS).