500 Errors When Using Lookup

Incident Report for Twilio

Resolved

Twilio Lookup was degraded for 22 minutes between 11:15 and 11:37 Pacific Time on July 17th. During this period of time, customers may have experienced 500 errors on Lookup. The issue has now been resolved.

Posted Jul 17, 2023 - 12:40 PDT

Update

We are continuing to investigate this issue.

Posted Jul 17, 2023 - 12:04 PDT

Investigating

Our monitoring systems have detected a potential issue with {Product}. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 17, 2023 - 12:03 PDT