Super SIM API returning 500 errors

Incident Report for Twilio

Resolved

Elevated number of failures for provisioning operations on Super SIM has been resolved and Super SIM is operating normally at this time.

Posted Aug 13, 2020 - 12:19 PDT

Monitoring

We are seeing recovery and are monitoring for any changes. We will provide another update in 2 hours or as soon as we have more information.

Posted Aug 13, 2020 - 10:55 PDT

Update

We are experiencing an elevated number of failures for provisioning operations on Super SIM. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as more information becomes available.

Posted Aug 13, 2020 - 10:14 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 13, 2020 - 10:00 PDT