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        Voice Calls Audio Quality Degradation From Networks Subscribers to Subset of Twilio Colombia Landline Phone Numbers

        Incident Report for Twilio

        Resolved

        Audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia is now operating normally. This issue is now resolved.
        Posted Feb 11, 2026 - 16:09 PST

        Monitoring

        Audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 11, 2026 - 14:19 PST

        Update

        We are continuing investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 11, 2026 - 12:21 PST

        Update

        We are continuing investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 11, 2026 - 10:28 PST

        Update

        We are continuing investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 11, 2026 - 08:10 PST

        Identified

        We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 11, 2026 - 07:10 PST
        This incident affected: CARRIER NETWORK (Voice, Latin America).