Degraded Service for Inbound Calls to Numbers in Rio de Janeiro, Brazil

Incident Report for Twilio

Resolved

Our carrier partner has resolved the issue with the inbound calls to Twilio numbers in Rio de Janeiro, Brazil. The inbound calls to numbers in Rio de Janeiro, Brazil are fully functional again.

Posted Oct 17, 2016 - 06:42 PDT

Update

We are continuing to work with out carrier partner. We are actively monitoring the issue. Next update in 8 hours.

Posted Oct 16, 2016 - 23:28 PDT

Update

We are continuing to work with our carrier partner to resolve this issue fully. Next update in 2 hours.

Posted Oct 16, 2016 - 21:34 PDT

Update

We are continuing to work with our carrier partner to resolve the issue impacting inbound calls to numbers in Rio de Janeiro, Brazil. Next update in 1 hour.

Posted Oct 16, 2016 - 20:38 PDT

Identified

We have identified an issue with our carrier partner impacting inbound calls to numbers in Rio de Janeiro, Brazil. We are working with our carrier partner to restore service. Next update in 30 minutes.

Posted Oct 16, 2016 - 20:06 PDT

Update

Correction: The start time of this issue was at 3:15 PM PDT (22:15 UTC). We are continuing to investigate an issue impacting inbound service to numbers in Rio de Janeiro, Brazil. Next update in 30 minutes.

Posted Oct 16, 2016 - 19:40 PDT

Investigating

We are currently investigating an issue impacting inbound service to numbers in Rio de Janeiro, Brazil. The issue began at 5:15 Pacific time. Next update in 30 minutes.

Posted Oct 16, 2016 - 19:32 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).