SMS Delivery Report Delays Over A Subset Short Code To AT&T, T-Mobile and Verizon Networks In US

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages over a subset of shortcodes in T-Mobile and Verizon Networks in the US. This incident has been resolved.

Posted Jul 16, 2024 - 16:51 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages over a subset of short codes to AT&T, T-Mobile and Verizon Networks in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 16, 2024 - 14:58 PDT

Update

We are experiencing SMS delivery delays when sending messages over a subset short code to AT&T, T-Mobile and Verizon Networks in US. After further investigation we are seeing that AT&T is also impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 16, 2024 - 11:39 PDT

Update

We are experiencing SMS delivery delays when sending messages over a subset short code to T-Mobile and Verizon Networks in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 16, 2024 - 10:32 PDT

Update

We are experiencing SMS delivery delays when sending messages to a subset shortcode to T-Mobile and Verizon Networks in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 16, 2024 - 09:35 PDT

Investigating

Our monitoring systems have detected a potential issue in SMS Delivery Delay over a subset shortcode T-Mobile and Verizon Network in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 16, 2024 - 09:23 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).