Inbound Message Delivery Delays from Subset of Brazilian Short Codes

Incident Report for Twilio

Resolved

The issue affecting inbound message delivery delays to Twilio from a subset of Brazilian short codes has been resolved, and the service is functioning normally at this time.

Posted Oct 28, 2020 - 09:01 PDT

Monitoring

We are seeing recovery for inbound message delivery to Twilio from the subset of Brazilian short codes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 28, 2020 - 08:24 PDT

Update

We are observing inbound message delivery delays to Twilio from a subset of Brazilian short codes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 28, 2020 - 07:48 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 28, 2020 - 07:24 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).