Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Investigating Unexpected Account Closures
Incident
Report for Twilio
Resolved
This incident has been resolved.
Update
The issue where some customer accounts were being unexpectedly closed is now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.
Update
The issue where some customer accounts were being unexpectedly closed is now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.
Update
An issue where some customer accounts were being unexpectedly closed is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Monitoring
An issue where some customer accounts were being unexpectedly closed is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are continuing to investigate an issue where some customer accounts are being unexpectedly closed. Impacted users may be unable to access their accounts, and recurring billable items may be deleted, which could affect business operations. Our team has identified the issue and is actively working on a resolution. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are currently investigating an issue where some customer accounts are being unexpectedly closed. Impacted users may be unable to access their accounts, and recurring billable items may be deleted, which could affect business operations. Our team has identified the issue and is actively working on a resolution. We expect to provide another update in 4 hours or as soon as more information becomes available.
Identified
We are currently investigating an issue where some customer accounts are being unexpectedly closed. Impacted users may be unable to access their accounts, and recurring billable items may be deleted, which could affect business operations. Our team has identified the issue and is actively working on a resolution. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are currently investigating reports of unexpected customer account closures. The previous issue—where MFA resets led to user and account closures—has been resolved. However, affected users are still unable to create new accounts, and impacted accounts remain closed. Our team is actively working to determine the root cause and restore access to affected accounts as quickly as possible.
We expect to provide another update in 60 minutes or as soon as more information becomes available.
We expect to provide another update in 60 minutes or as soon as more information becomes available.
Investigating
Our Account Portal is experiencing a partial outage related with reset 2FA causing user and account closures from the Console.
We are working to restore functionality as soon as possible. We expect to provide another update in 60 minutes or as soon as more information becomes available.
We are working to restore functionality as soon as possible. We expect to provide another update in 60 minutes or as soon as more information becomes available.
This incident affected: DEVELOPER TOOLS (Console).