WhatsApp & Facebook Messenger Outage

Incident Report for Twilio

Resolved

Issue with WhatsApp and Facebook Messenger messages has been resolved and Facebook Messenger and WhatsApp message processing normally at this time.

Posted Oct 04, 2021 - 18:34 PDT

Monitoring

We are observing successful Facebook Messenger and WhatsApp message processing now. Queued messages are continuing to process. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Oct 04, 2021 - 17:31 PDT

Update

We are starting to observe successful Facebook Messenger message delivery. WhatsApp continues to remain impacted with all messages being queued and failures for messages queued longer than 4 hours. We will continue to monitor to ensure full service recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 04, 2021 - 15:30 PDT

Update

We continue experiencing an issue with WhatsApp and Facebook Messenger messages. All messages are queued and will begin to fail once they are queued for 4 hours. Our engineers continue to evaluate the situation. We will provide an update in 2 hours or as soon as more information becomes available.

Posted Oct 04, 2021 - 13:35 PDT

Update

We continue experiencing an issue with WhatsApp and Facebook Messenger messages. All messages are delayed, outbound messages may begin to fail once they are queued for 4 hours. Our engineers continue working on the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Oct 04, 2021 - 12:37 PDT

Update

We continue experiencing an issue with WhatsApp and Facebook Messenger messages. All messages are delayed. Our engineers continue working on the issue. We will provide an update in 30 minutes or as soon as more information becomes available.

Posted Oct 04, 2021 - 12:01 PDT

Update

Posted Oct 04, 2021 - 11:30 PDT

Update

Posted Oct 04, 2021 - 11:00 PDT

Update

Posted Oct 04, 2021 - 10:30 PDT

Update

Posted Oct 04, 2021 - 10:00 PDT

Update

Posted Oct 04, 2021 - 09:30 PDT

Investigating

We are experiencing an issue with WhatsApp and Facebook Messenger messages. All messages are delayed. Our engineers are working on the issue. We will provide an update in 30 minutes or as soon as more information becomes available.

Posted Oct 04, 2021 - 09:01 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).