SMS Delivery Delays to Claro Network Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro Network Brazil. This incident has been resolved.

Posted Jul 07, 2022 - 20:10 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro Network Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 07, 2022 - 18:14 PDT

Update

We continue to experience SMS delivery delays when sending messages to Claro Network Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 07, 2022 - 16:42 PDT

Update

We continue to experience SMS delivery delays when sending messages to Claro Network Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 07, 2022 - 14:50 PDT

Update

We are experiencing SMS delivery delays when sending messages to Claro Network Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 07, 2022 - 13:58 PDT

Update

Posted Jul 07, 2022 - 13:55 PDT

Investigating

Our monitoring systems have detected a potential issue impacting delivering messages to Claro Network Brazil. Our engineers have been alerted and are actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

Posted Jul 07, 2022 - 13:52 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).