Flex Messaging Experiencing Increased Rate Limit Errors

Incident Report for Twilio

Resolved

The issue where some Flex customers received rate limiting errors with WebSocket connections, has been resolved.

Posted Jul 16, 2024 - 16:34 PDT

Monitoring

We are experiencing an issue where some Flex customers may incorrectly receive rate limiting errors with WebSocket connections. We have deployed a fix to impacted customers and are monitoring for any continued impact. We will provide a status update in the next 2 hours, or as more information becomes available.

Posted Jul 16, 2024 - 16:02 PDT

Investigating

Our monitoring systems have detected a potential issue with Twilsock. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 16, 2024 - 14:47 PDT

This incident affected: FLEX (Flex Conversations).