SMS Delivery Delays to Digitel in Venezuela

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Digitel in Venezuela. This incident has been resolved.

Posted Sep 17, 2023 - 19:29 PDT

Monitoring

We are observing successful SMS delivery to Digitel in Venezuela without delays. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 17, 2023 - 17:29 PDT

Update

We continue to experience SMS delivery delays when sending messages to Digitel in Venezuela. Our engineers are currently working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 17, 2023 - 14:56 PDT

Update

We are continuing our investigation and have discovered our Carrier Network Digitel in Latin America (Venezuela) is affected by SMS Delivery Delays.

Posted Sep 17, 2023 - 13:37 PDT

Update

We are continuing to investigate this issue.

Posted Sep 17, 2023 - 13:31 PDT

Update

We are experiencing SMS delivery delays when sending messages to Digitel in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 17, 2023 - 13:07 PDT

Investigating

We've become aware of a potential issue with SMS Delivery Delays to Digitel in Venezuela. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 17, 2023 - 12:56 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).