Outbound messages failing and delivery delays to multiple countries. Inbound messages failing to subset of UK and Belgium Twilio numbers.

Incident Report for Twilio

Resolved

We have resolved the issue causing delivery failures and delays for outbound messaging to multiple country numbers in Africa, Europe, Asia, South America.

Posted Mar 02, 2020 - 10:27 PST

Monitoring

We have resolved the issue causing delivery failures and delays for outbound messaging to multiple country numbers in Africa, Europe, Asia, South America. Our engineers are continuing to monitor to ensure there are no further problems.

Posted Mar 02, 2020 - 09:41 PST

Update

We are experiencing delivery failures and delays for outbound messaging to multiple country numbers in Africa, Europe, Asia, South America. Inbound messages to subset of UK and Belgium numbers are also affected. The issue has been identified and is now being addressed by our carrier partners. We will provide an update as soon as new information becomes available.

Posted Mar 02, 2020 - 07:49 PST

Identified

We are currently experiencing delivery failures and delays for outbound messaging to multiple country numbers in Africa, Europe, Asia, South America. The issue has been identified and is now being addressed by our carrier partners. We will provide an update as soon as new information becomes available.

Posted Mar 02, 2020 - 07:13 PST

Update

We are experiencing delivery failures and delays for outbound messaging to multiple country numbers in Africa, Europe, Asia, South America. Our engineering team is actively investigating with our carrier partners. We will provide an update as soon as we have additional information.

Posted Mar 02, 2020 - 06:43 PST

Investigating

Our monitoring systems have detected a potential issue with outbound messaging to multiple country numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 02, 2020 - 06:12 PST

This incident affected: CARRIER NETWORK (SMS, Latin America, SMS, APAC, SMS, Europe).