Intermittent 500 Errors for Sending via WhatsApp and Facebook Messenger

Incident Report for Twilio

Resolved

We are no longer experiencing intermittent 500 errors when sending via WhatsApp and Facebook Messenger for the identified small subset of Twilio customers. This incident has been resolved.

Posted Feb 28, 2022 - 10:42 PST

Update

We are still observing recovery, with the issue impacting a small subset of Twilio customers who experienced 500 errors when sending via WhatsApp and Facebook Messenger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 28, 2022 - 09:32 PST

Update

We continue observing recovery, with the issue impacting a small subset of Twilio customers who experienced 500 errors when sending via WhatsApp and Facebook Messenger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 28, 2022 - 09:11 PST

Monitoring

We are observing recovery with the issue impacting a small subset of Twilio customers who experienced 500 errors when sending via WhatsApp and Facebook Messenger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 28, 2022 - 08:29 PST

Update

We are experiencing intermittent 500 errors when sending via WhatsApp and Facebook Messenger for a small subset of Twilio customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Feb 28, 2022 - 07:44 PST

Investigating

Our monitoring systems have detected a potential issue with increased 500 errors when attempting to send messages via Twilio for WhatsApp and Facebook Messenger. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 28, 2022 - 07:15 PST

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).