Inbound SMS Failures for multi-segment SMS from Verizon & Google Voice handsets

Incident Report for Twilio

Resolved

Service has been restored fully. This incident is resolved.

Posted Nov 28, 2020 - 14:53 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable SMS Inbound Failures for a small subset of multi-part messages arriving to Twilio U.S. numbers from Verizon and Google Voice handsets. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 28, 2020 - 12:17 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).