Call Failures From A Subset of Twilio's Phone Numbers to Kenya

Incident Report for Twilio

Resolved

The issue affecting call failures from a subset of Twilio's Phone Numbers to Kenya has been resolved, and the service is functioning normally at this time.

Posted Jan 06, 2026 - 10:57 PST

Monitoring

We have started seeing recovery for call failures from a subset of Twilio's Phone Numbers to Kenya. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 06, 2026 - 08:54 PST

Update

We are observing call failures from a subset of Twilio's Phone Numbers to Kenya. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 06, 2026 - 08:36 PST

Investigating

We are observing call failures from a subset of Twilio's Phone Numbers to Kenya. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 06, 2026 - 07:30 PST

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).