Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Subset of Customers Unable To Access Flex Insights Historical Reports
      Incident Report for Twilio
      Resolved
      Accessing Flex historical reports is operating normally at this time.
      Posted Oct 02, 2024 - 07:52 PDT
      Monitoring
      401 errors accessing Flex Insights historical reports for a subset of customers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Posted Oct 02, 2024 - 07:23 PDT
      Update
      We are continuing to investigate 401 errors accessing Flex Insights historical reports for a subset of customers. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Posted Oct 01, 2024 - 22:20 PDT
      Update
      We are continuing to investigate 401 errors accessing Flex Insights historical reports for a subset of customers. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Posted Oct 01, 2024 - 14:32 PDT
      Update
      We are continuing to investigate 401 errors accessing Flex Insights historical reports for a subset of customers. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Posted Oct 01, 2024 - 09:46 PDT
      Update
      We are continuing to investigate 401 errors accessing Flex Insights historical reports for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Oct 01, 2024 - 07:38 PDT
      Update
      We are investigating 401 errors accessing Flex Insights historical reports for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Oct 01, 2024 - 06:37 PDT
      Investigating
      We've become aware of a potential issue with a subset of customers accessing Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Oct 01, 2024 - 06:21 PDT
      This incident affected: FLEX (Flex Insights).