SMS Delivery Delays from Twilio to Multiple Networks in Brunei Darussalam

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to affected networks in Brunei Darussalam is operating normally.

Posted May 15, 2026 - 01:40 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Brunei Darussalam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 15, 2026 - 00:15 PDT

Update

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted May 14, 2026 - 20:57 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 14, 2026 - 16:55 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 14, 2026 - 14:49 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 14, 2026 - 13:47 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 14, 2026 - 11:11 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 14, 2026 - 09:10 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 14, 2026 - 08:10 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).