Automated Alert: Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the Super SIM issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.

Posted Sep 30, 2020 - 05:45 PDT

Investigating

We are investigating an issue where devices using Super SIM may experience an issue attaching to the network. We are actively working to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Sep 30, 2020 - 05:21 PDT