Twilio Console JP1 Access Errors

Incident Report for Twilio

Resolved

Twilio console was degraded for 8 days between May 10th 2023, 3:19:41 AM and May 18, 3:23 AM Pacific Time. During this period of time customers may have experienced error messages when trying to login to the console using https://jp.twilio.com/login/kddi-web. The alternate domain https://www.twilio.com/login/kddi-web was working correctly. The issue has now been resolved.

Posted May 18, 2023 - 09:11 PDT

Investigating

Our monitoring systems have detected a potential issue with Twilio console access. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 18, 2023 - 08:53 PDT