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        User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines

        Incident Report for Twilio

        Resolved

        The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.
        Posted Jun 20, 2026 - 00:07 PDT

        Update

        Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 19, 2026 - 22:23 PDT

        Update

        Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 19, 2026 - 20:17 PDT

        Identified

        Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 19, 2026 - 19:13 PDT

        Investigating

        Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 19, 2026 - 19:07 PDT
        This incident affected: CARRIER NETWORK (Verify Silent Network Auth).