SMS Delivery Report Delays to Onvoy Spectrum Mobile Network in the US for a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. This incident has been resolved.

Posted Apr 24, 2025 - 15:09 PDT

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 24, 2025 - 12:57 PDT

Update

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Apr 23, 2025 - 15:44 PDT

Update

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Apr 22, 2025 - 23:53 PDT

Update

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 22, 2025 - 15:53 PDT

Update

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 22, 2025 - 11:50 PDT

Update

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 22, 2025 - 09:54 PDT

Update

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile Network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 22, 2025 - 09:50 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 22, 2025 - 09:19 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 22, 2025 - 08:22 PDT

Investigating

We are experiencing MMS/SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 22, 2025 - 08:14 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).