Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Sessions Drop For Super SIM
Incident
Report for Twilio
Resolved
The sessions drop for Super SIM has been resolved, and it is operating normally at this time.
Monitoring
We are now seeing recovery in the sessions drop for Super SIM as devices are moving from affected service provider and we continue to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Identified
The issue causing sessions drop for Super SIM to one of our partners has been identified. We observe that devices are able to connect to redundant service providers. Our team is actively working to restore the service with our partner. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to experience sessions drop for Super SIM and our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Update
We are experiencing sessions drop for Super SIM and our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.