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        SMS Delivery Delays and Failures to Multiple networks in Netherlands via Subset of Longcodes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. This incident has been resolved.
        Posted May 21, 2025 - 01:54 PDT

        Update

        We are no longer experiencing SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. This incident has been resolved.
        Posted May 20, 2025 - 01:49 PDT

        Monitoring

        We are observing successful SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 19, 2025 - 23:55 PDT

        Update

        We are continuing to experience SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted May 19, 2025 - 20:53 PDT

        Update

        We are continuing to experience SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted May 19, 2025 - 17:12 PDT

        Update

        We continue to experience SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 19, 2025 - 15:12 PDT

        Investigating

        We are experiencing SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted May 19, 2025 - 14:12 PDT
        This incident affected: CARRIER NETWORK (SMS, Europe).