SMS delivery degradation from subset of US short codes towards US Cellular

Incident Report for Twilio

Resolved

We have confirmed that we are now delivering SMS sent from short codes in the US towards US Cellular handsets. All services are now operational.

Posted Aug 26, 2019 - 17:34 PDT

Monitoring

We have observed a recovery in delivery of SMS sent from short codes in the US towards US Cellular handsets. We will continue to monitor and provide an update when we have confirmed the issue is fully resolved.

Posted Aug 26, 2019 - 16:15 PDT

Identified

We are observing a delivery degradation for SMS sent from a subset of short codes in the US towards US Cellular handsets. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Aug 26, 2019 - 15:45 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).