SMS Delivery Delays to Cubacel Network in Cuba

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to Cubacel network in Cuba. This incident has been resolved.

Posted Dec 06, 2023 - 11:18 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Cubacel network in Cuba. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 06, 2023 - 09:19 PST

Update

We are experiencing SMS delivery delays when sending messages to Cubacel network in Cuba. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 06, 2023 - 06:23 PST

Update

We are experiencing SMS delivery delays when sending messages to Cubacel network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 06, 2023 - 04:22 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Cubacel network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 06, 2023 - 03:23 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).