MMS Delivery Delays to Bell Network in Canada for a Subset of Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to Bell network in Canada for a subset of long codes. This incident has been resolved.

Posted Oct 31, 2025 - 15:38 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to Bell network in Canada for a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2025 - 13:38 PDT

Update

We are still experiencing MMS delivery delays when sending messages to Bell network in Canada for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2025 - 11:58 PDT

Investigating

We are experiencing MMS delivery delays when sending messages to Bell network in Canada for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 31, 2025 - 11:02 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America).