Publishing of Voice Insights data is delayed

Incident Report for Twilio

Resolved

The recovery of client events and metrics is now completed. This incident has been resolved.

Posted Apr 01, 2020 - 22:54 PDT

Update

Call summaries are now caught up and available. Recovery of client events and metrics is in progress.

Posted Apr 01, 2020 - 21:43 PDT

Update

Recovery is still ongoing. We will update as soon as we have more information.

Posted Apr 01, 2020 - 19:25 PDT

Update

We have started to see a recovery of call summary creation and the delayed data is being populated

Posted Apr 01, 2020 - 17:10 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 01, 2020 - 17:08 PDT

Update

We have identified that call summaries are now impacted in addition to events and metrics. We are continuing to work on a fix for this issue.

Posted Apr 01, 2020 - 16:08 PDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 01, 2020 - 15:41 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 01, 2020 - 14:45 PDT

Update

Publishing of Voice insights data for client events and metrics is delayed via the Console and API. Our engineers are currently investigating. We will provide more information as it is received.

Posted Apr 01, 2020 - 13:57 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 01, 2020 - 13:51 PDT

This incident affected: DEVELOPER TOOLS (Console, REST API) and PROGRAMMABLE VOICE US1 (Voice Insights US1).