Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Publishing of Voice Insights data is delayed
Incident
Report for Twilio
Resolved
The recovery of client events and metrics is now completed. This incident has been resolved.
Update
Call summaries are now caught up and available. Recovery of client events and metrics is in progress.
Update
Recovery is still ongoing. We will update as soon as we have more information.
Update
We have started to see a recovery of call summary creation and the delayed data is being populated
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We have identified that call summaries are now impacted in addition to events and metrics. We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and a fix is being implemented.
Update
Publishing of Voice insights data for client events and metrics is delayed via the Console and API. Our engineers are currently investigating. We will provide more information as it is received.
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: DEVELOPER TOOLS (Console, REST API) and PROGRAMMABLE VOICE (Voice Insights).