A subset of Twilio Inbound Phone Numbers in Brazil are Failing

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Brazil Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted Nov 04, 2020 - 13:03 PST

Monitoring

We have started seeing recovery for inbound calls to Twilio Brazilian Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 04, 2020 - 12:28 PST

Update

We are observing a subset of call failures to Twilio Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 04, 2020 - 11:27 PST

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 04, 2020 - 11:06 PST

This incident affected: CARRIER NETWORK (Voice, Latin America).