Voice Call Failures in JP1

Incident Report for Twilio

Resolved

The issue affecting Voice services in JP1 has been resolved and is operating normally at this time.

Posted Nov 11, 2026 - 14:50 PST

Monitoring

Voice services in JP1 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 11, 2026 - 13:40 PST

Update

We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 11, 2026 - 13:31 PST

Update

We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 37 minutes or as soon as more information becomes available.

Posted Nov 11, 2026 - 11:23 PST

Identified

We have identified an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 11, 2026 - 11:20 PST

Investigating

We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 11, 2026 - 10:58 PST

This incident affected: PROGRAMMABLE VOICE AU1 (Client Web AU1).