SMS Delivery Delay To Freedom Canada using Subset of Longcode

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to Freedom network in Canada on Twilio Long Codes. This incident has been resolved.

Posted Feb 07, 2021 - 01:26 PST

Monitoring

We are observing improvement in SMS delivery when sending messages to Freedom network in Canada using a subset of longcodes. The service has been stable from past 60 minutes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 06, 2021 - 23:37 PST

Update

We are still experiencing SMS delivery delays when sending messages to Freedom network in Canada using a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 06, 2021 - 22:40 PST

Update

We are still experiencing SMS delivery delays when sending messages to Freedom network in Canada using a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 06, 2021 - 18:43 PST

Update

We are still experiencing SMS delivery delays when sending messages to Freedom network in Canada using a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 06, 2021 - 16:44 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Freedom network in Canada using a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 06, 2021 - 15:49 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).